Product documentation
API references, deployment guides, best practices, and release notes—continuously updated.
Support
Dependable from go-live to steady state
Tiered support, open documentation, and direct engineer access so your team resolves issues faster with less downtime.
Photo by Markus Stickling · Unsplash
Get help
Pick the right channel
Technical support tickets
Production issues, defects, and configuration questions with priority-based response.
Customer success
Launch planning, training, quarterly business reviews, and roadmap alignment.
Downloads
SDKs, CLI tools, images, and release artifacts for your deployment model.
Support plans
Match SLA to business criticality
Standard, premium, and enterprise plans differ in response time and dedicated resources. Final terms are defined in your contract.
Standard
Trials and smaller deployments
- Business-hours email response
- Community and self-service docs
- Quarterly product briefings
Premium
Core production systems
- 7×16 tickets with phone escalation
- Named support engineer
- Major upgrade assistance
Enterprise
Mission-critical, multi-region estates
- 7×24 severe incident response
- Dedicated customer success manager
- Custom SLA and joint operations
SLA highlights
Transparent, auditable commitments
| Severity | Response | Resolution |
|---|---|---|
| P1 · Production outage | First response in 15 minutes (enterprise) | Joint war room until restore or workaround |
| P2 · Core feature impaired | Within 1 hour | Hotfix or controlled rollback plan |
| P3 · General defect | Next business day | Scheduled in regular release train |
| P4 · Guidance & enhancement | Within 2 business days | Documentation update or roadmap review |
FAQ
Quick answers
- How do we obtain API keys and a sandbox?
- After your pilot or contract is active, customer success provisions tenant, quotas, and sandbox endpoints with an integration checklist.
- Do you support private cloud and localized stacks?
- Yes. We ship containerized delivery, offline bundles, and localization for domestic components; specifics are confirmed during solution design.
- How are version upgrades scheduled?
- Premium and enterprise customers can book maintenance windows with release notes, rollback plans, and canary guidance.
- How do we report a security issue?
- Email security@turing.asia with subject line "Security incident". We follow our vulnerability response process and coordinate as needed.
Need a higher support tier?
Describe deployment scale, compliance needs, and current SLAs. We will propose a matching plan and quote.